Page 65 - Jarlin Cabinetry Product Catalog 2021 by Kim

POLICIES GENERAL INFORMATION

BE REPORTED WITHIN 24 HOURS.
 If returning items, please see the Returned Goods Policy.
 In case of missing or damaged parts, please see Concealed Missing, Damaged or Defective Parts Policy.
Delivery Service:
 Local delivery service is only available in Palm Beach, Broward, and Dade Counties. All deliveries are curbside only.
 Delivery fee will be determined by the weight and the location of where the order is to be deliver to. Additional fees will apply if there are assembled
cabinets in the order.
 It is the responsibility of the customer to inspect all product(s) to verify all items are present and free of visible damage prior to
signing for unassembled and assembled products.
 If something is wrong or missing, notify the driver. Driver will return to warehouse and the replacement will be rescheduled for delivery.
 Sign the delivery list. Concealed damage will not be picked up or delivered.
*ONCE THE DELIVERY LIST IS SIGNED, NO CLAIM CAN BE MADE FOR MISSING ITEMS OR DAMAGE TO ASSEMBLED CABINETS.
*ASSEMBLED CABINETS CANNOT BE RETURNED UNDER ANY CIRCUMSTANCE.
 In case of returning items, please see the Returned Goods Policy.
 In case of missing or damaged parts, please see Concealed Missing, Damaged or Defective Parts Policy.
Returned Goods Policy:
 Customers must complete the Merchandise Return Form and return to customerservice@jarlincabinet.com or in person.
 No products shall be returned to Jarlin until a return authorization has been issued.
 Jarlin assumes no responsibility for items returned without proper authorization.
 Products must be returned within thirty (30) days of the invoice date.
 All boxes containing the returned products must be unopened and undamaged. Under no circumstances can assembled products be returned.
 Customers are responsible for all freight and transportation charges associated with returns, and customers will assume all risk of loss and
damage until the products are delivered to the Jarlin facility. Jarlin does not pick up returns.
 Upon receipt and inspection of the returned products, Jarlin will issue a credit for the invoice amount for qualifying returns and will incur
a twenty percent (20%) restocking fee. No credit will be issued for lost or damaged items.

Concealed Missing, Damaged or Defective Parts Policy:
 Any damaged, missing or defective parts require the following to be resolved.
 Customer has 15 days from of receipt of order to report any concealed damage.
 Check to make sure all parts are present and free of damage as it is taken out of the carton.
 Any missing or damaged parts must be photographed, take close-up and wide-angle photographs of the damage at this time before assembly.
 Send request with detailed description, sales order # and photo to customerservice@jarlincabinet.com.
 No parts will be replaced at no charge without sales order # and photo or after cabinet is assembled.
 Jarlin has 48 hours to review the request. Jarlin will notify customer at this time as to the outcome of the review. If the item(s) are to be replaced
at Jarlin’s expense, they will be shipped within 48 hours of notice.
 Jarlin cannot be held responsible for any cost including labor accrued during the installation of any of its products sold via any channels of
distribution. This includes, but is not limited to, items that may be flawed or have been damaged in transit.
DISCLAIMERS:
 Defects do not include items beyond reasonable control, including but not limited to, the following:
 Wood and Color Variations. Natural variations in the color, textures and grain of the wood used to manufacture cabinets or changes in the color of the
wood caused by the natural aging process of the wood material is not considered defective.

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